New or Unused Accessories:
Accessories are eligible for a full refund if they meet the following criteria:
Within 30 days of purchase; and
With proof of purchase.
Accessories that have been opened or have broken seals – must be in the original condition they were received – and may be subject to a 40% restocking fee. Additional fees up to 10% may be added if any parts or items are damaged or missing.
Customers are entitled to a replacement for any defective products only during the manufacturers warranty period and in accordance with the manufacturers warranty return policy.
NOTE: Certain manufacturers require that the customer deal directly with them regarding warranty claims for defective products.
DURING THE PANDEMIC, we can not accept returns on anything that has been used.
New or Unused product
Cannabis unopened, in its original packaging with an excise stamp intact is eligible for a refund or exchange if it meets the following criteria:
Unopened in original packaging with excise stamp intact
Within 5 days of purchase
With original receipt / proof of purchase
Cannabis products that have been opened or have broken seals are final sale and not eligible for a refund.
Customers without their original receipt and proof of payment will not be eligible for refund. All refunds will be processed in the original payment method used.
If the product is defective, please contact our store manager at email@example.com. Products that are considered “defective” may be eligible for a refund. A product is considered defective if:
It was expired at the time of purchase
There is mould, mildew, or contaminants present
Vape cartridges or disposables won’t pull due to faulty battery or other technology defect
Faulty vape cartridges or disposables with less than 50% of remaining product are not eligible for return.
Cannabis returns are deemed defective on a case-by-case basis.
Cannabis seeds which are unsuccessfully cultivated are not eligible for return.