Accessory Returns:

New or Unused Accessories:


Accessories are eligible for a full refund if they meet the following criteria:

  • Unopened packaging;

  • Within 30 days of purchase; and

  • With proof of purchase.

Accessories that have been opened or have broken seals – must be in the original condition they were received – and may be subject to a 40% restocking fee. Additional fees up to 10% may be added if any parts or items are damaged or missing.
 

Defective Accessories

Customers are entitled to a replacement for any defective products only during the manufacturers warranty period and in accordance with the manufacturers warranty return policy.

NOTE: Certain manufacturers require that the customer deal directly with the manufacturer directly regarding warranty claims for defective products.

DURING THE PANDEMIC, we can not accept returns on anything that has been used. 

 

 

 

Cannabis returns:

New or Unused product

Cannabis unopened, in its original packaging with an excise stamp intact is eligible for an exchange if it meets the following criteria:

  • Unopened in original packaging with excise stamp intact

  • Within 5 days of purchase

  • With original receipt / proof of purchase

Cannabis products that have been opened or have broken seals are final sale and not eligible for a refund.
Customers without their original receipt and proof of payment will not be eligible for refund. All refunds will be processed in the original payment method used.

Defective Product:

If the product is defective, please contact our store manager at admin@fivepointcannabis.ca. Products that are considered “defective” may be eligible for a refund. A product is considered defective if:

  • It was expired at the time of purchase

  • There is mould, mildew, or contaminants present

  • Vape cartridges or disposables won’t pull due to faulty battery or other technology defect

    • Faulty vape cartridges or disposables with less than 50% of remaining product are not eligible for return.

Cannabis returns are deemed defective on a case-by-case basis.
Cannabis seeds which are unsuccessfully cultivated are not eligible for return.

 
CONTACT INFO


945 GENERAL AVE NE,

CALGARY T2E 9E5

403.690.3636

Disclaimer:

Our products can have intoxicating effects and may become habit forming for some people. Cannabis can impair concentration, coordination, and judgment. Do not operate a vehicle or machinery when under the influence of cannabis. For use only by adults eighteen and older. Keep out of the reach of children and pets

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